Customer Information

*Payment*

Payment methods
Payment is accepted by credit and debit cards only. These payments are processed through Paypal’s secure pages. With the method we have set up customers will be able to either login to Paypal if they have an account or choose to make a one off payment where no Paypal account is necessary – just click on the ‘Don’t have a paypal account’ option underneath the login section of the Payment information page.

At this time we do not accept any other form of payment for purchases throughout web shop.

Ebay purchases
If you have purchased an item through our Ebay shop and you are a U.K. customer you will have the option of paying by cheque or postal order as well as Paypal. For international customers Paypal is still the only option. If there is an item, which you have seen in our online shop, and you can only pay by cheque or postal order please contact us and we may be able to list it to buy in our Ebay shop where you will be able to pay via these methods.

International Customers
At present out payment system is not set up for calculating international postage costs, if you live outside of the UK and wish to place an order please email us with the details of your order and we will email with you an invoice including the shipping cost. You will not be obligated to buy the items and the items will remain in stock in the shop for others to buy until we receive payment from you.

Our prices are listed in Pounds Sterling, if you would like to find out the cost of the items in your own currency we suggest you use an online currency converter. We would recommend using The Universal Currency Converter as it is simple and easy to use. Please remember that as exchange rates vary this can only be used as a guide to the price, the actual price you pay may vary slightly.

*Postage*

General
All items are posted out via Royal Mail using either 1st Class service within the U.K. or Airmail outside the U.K.

Lost or Damaged Items
We are not responsible for items lost or damaged in the post. If you are in the UK and you haven't received your order and it has been a week or more after you placed the order please get in touch with us as soon as possible so we can try to look into the matter. We always get proof of postage from the post office and will help you to file a claim with the post office to try and get compensation for items that have been lost or damaged in the post. Please be very careful to give us the correct address, if we send the item out to the address you have given and it is not correct there is very little we can do other than wait and see if it is returned to us. If an item is returned to us because you have supplied an incorrect address or because you have not collected it from the post office depot within the time they hold it for you and you would like us to post the item out again you will have to pay us further money for postage to cover out costs.

International Postage
International customers should be aware that there is no tracking system available with the normal Airmail service. Services with extra insurance, or signed for options are available on request but please note that the tracking service only extends up to the point at which the item leaves the U.K,after this point the item cannot be tracked as it will be in the hands of another country’s postal service.

Postage Costs
Customers should be aware that, due to the different payment systems on the Whiplash Workshop website and our Ebay shop, postage costs for the same item may differ between the websites.

*Returns*

Returns will be dealt with on a case-by-case basis. Requests for a return must be received from the customer within 14 days of the item being received. No returns will be accepted without our prior agreement. Please email us with your details, a description of the item in question and your reason for requesting a refund/exchange and we will respond as soon as possible. In the event of a return being accepted, the customer will either be offered an exchange or refund, depending on the reason for returning the item. In either case the original item must be returned in the same condition in which it left us (this includes clothing tags or original packaging belonging to the item). The customer is responsible for the cost of repackaging and returning the item to us by recorded delivery.

*Stock Availability*

In the rare occasion that an item should be shown as being in stock when it is actually out of stock the customer will be contacted by email and made aware of this. They will then be offered either a full refund or if the item will be in stock again soon they will be offered the option of waiting until the new stock arrives in. These kind of issues will only possibly arise when Whiplash Workshop is on tour at an event and there may be a delay in updating stock levels.